different people have different personalities, some people really temper is "a little", while others are always tepid, the way of getting along with people, sometimes we also need to do the management of emotions, and even more so the shop to do business. What is emotional management? Simply speaking, emotion management is good at self mastery, properly adjust the mood, caused by the contradictions and life events reaction can resolve to not overdo sth., optimism, humor and timely ease the psychological state of tension.
, however, it’s easy to say, hard to do. As a retail business customers, how to manage their emotions in their daily operations? Don’t bring bad mood to cigarette business? The following is the three from the rural retail cigarette retail customers, to share with you how to do a good job in their daily operations in the emotional management.
Yunxiao County listed Island Zhen Tang Hwa Jen grocery store
point of view: cigarette business wants good, emotional management is very important
people are easily affected by emotions, emotions are good or bad performance in the face. If a person is in a bad mood, easy to quarrel with others or lose his temper. Take me to the grocery store. If I’m in a bad mood, I don’t like to talk. When consumers into the store shopping, if consumers ask this question, I will feel very upset. That day, because of power outages, her mother forgot to turn off the tap, the results of the two floor was soaked, the loss of thousands of dollars. For an ordinary family, the loss of thousands of pieces is really distressed ah. But, as a daughter-in-law can say what, if it is the husband and the child, I can also and their temper, scold them a few words. But it is my mother-in-law, I can only endure, and want to give vent to hysteria.
I just opened soon, came to a consumer, that is to buy hard Hongqipilang. I took a hard Hongqipilang to him, he took the smoke in no hurry to check out, but with a cigarette looked up and down, left and right, after seeing asked me: "do you smoke is really the smoke?" I had a stomach gas, listen to him to say more gas. I take back the hard Hongqipilang said: "if it is false, don’t buy, I also do not sell!"
that consumers feel very face, but also angrily said: "how can not ask ah? You don’t sell cigarettes?" We quarreled in the course of contacts. I was angry, picked up the counter next to the cup, splashed in the past. A half of the clothes to see the consumers are soaked, I know that the disaster hit big, calm down all of a sudden. Just party secretary to the store to buy cigarettes, immediately stop the further deterioration of the situation.
back to the two floor, I was a reflection, although some of the consumer’s questions annoying, but we are the service industry, should not quarrel with the customer, the main responsibility in my. The reason is that the bad mood